Return & Refund Policy

CNC Boss Global Limited – RC 8855502
Last Updated: [Insert Date]

At CNC Boss Global Limited, we value your satisfaction and strive to provide high-quality electronics and power solutions. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Eligibility for Return

You may request a return if:

  • The item received is defective, damaged, or not as described.

  • You received the wrong product.

  • Your item is incomplete or missing components.

  • The item is unused, in original condition, and in its original packaging.

2. Items Not Eligible for Return

Returns will not be accepted for:

  • Products damaged due to misuse, improper installation, or user error.

  • Items without original packaging or missing accessories.

  • Items that have been used, tampered with, or altered.

  • Software, batteries with expired warranty, and items sold as “clearance” or “non-returnable.”

3. Return Window

You can request a return within:

  • 7 days of receiving your item for retail purchases

  • 3 days for wholesale or bulk orders

After this period, returns may no longer be accepted.

4. Refund Options

If your return is approved, you may receive one of the following:

  • Full refund (to your bank account or original payment method)

  • Store credit for future purchases

  • Product replacement (if available)

Refunds are processed within 3–7 business days after we receive and inspect the returned item.

5. Return & Replacement Process

To request a return:

  1. Contact us via Phone, WhatsApp, or Email with:

    • Order number

    • Product name

    • Photo or video evidence of the issue

  2. Our support team will review your request.

  3. If approved, you will be given a return address or a pickup arrangement (depending on your location).

  4. Once the item is inspected and validated, your refund or replacement will be processed.

6. Delivery & Shipping Costs

  • If the item delivered was faulty, damaged, or wrong, CNC Boss Global Limited will cover the return shipping cost.

  • If the return is due to customer preference (e.g., wrong size, changed mind), the customer may bear the return shipping cost.

7. Warranty Claims

Many of our electronics come with a manufacturer or store warranty.
Warranty claims must follow the terms provided for each product category.

8. Contact Us for Returns

If you wish to process a return, refund, or exchange, kindly reach out to us:

CNC Boss Global Limited